How do we use the personal information we collect?
Therme Group uses your personal information in different ways, depending on the nature of our relationship with you.
If you download a publication or register to receive our news or attend an event, we need to collect this information for numerous reasons, in order to:
• provide you with the services, products or information you asked for;
• ensure your safety at an event;
• understand who is accessing our services, publications, events or information;
• keep a record of your relationship with us;
• make sure we know how you prefer to be contacted; and
• understand how we can improve our services, products or information.
We may also use your information for the following:
• Direct Marketing
We will use the details you provide to us to communicate with you about matters such as future events, news and publications.
We will never send you electronic marketing communications, such as marketing emails, unless we have your express consent that you wish to hear from us in this way. If you do subscribe to Therme Group emails or to hear our news, we will understand that you are granting us the right to use that email address for email marketing.
If you don’t currently hear from us by email or receive our e-newsletter and would like to do so, or if you would like to update your preferences, p lease contact us using the details in the Contact us section below. You can also unsubscribe from Therme Group emails by clicking the “Unsubscribe” link at the bottom of any of our emails.
We may contact you by post if we believe we have a legitimate interest in doing so and that contacting you in this way will not have unduly adverse consequences for you. This might be if, for example, you have a history of engaging with us in this way and have not indicated that you no longer wish to receive contact from us by post. If you hear from us via the post and no longer wish to do so, please contact us using the details in the Contact us section below.
We are committed to communicating with you in the way you wish us to and we will always respect your privacy. You can change your mind at any time and it is quick and easy to let us know that you no longer want to hear from us by using the contact details in the Contact us section below or by posting us an updated consent form that you may receive in the post. You can be assured that our team will deal with any request quickly, sensitively, courteously and professionally.
• Personalisation and Marketing
To help us to make sure you’re happy to hear from us and happy with what we send you, we may use the personal information that we have gathered in the course of our relationship to tailor our future communications. This includes helping us to understand the likelihood of you responding to an email communication from us, or your likely interest in a future event or publication. The greater understanding of you we can obtain from this information, the more personalised and relevant we aim for our communications to be.
We also carry out targeted marketing activity to ensure that we are contacting you with the most appropriate communication, which is relevant and timely and will ultimately provide an improved experience for you. For example, we may provide content and distribute digital and traditional marketing and communications materials based on your location. This permits us to provide you with timely news about the Therme Group and to let you know the different ways you can engage with us and how you can access our services.
You can opt out of your personal information being used for targeted marketing. However, this may mean that you stop receiving marketing communications from us or they become more generic and less relevant to you. If you do wish to opt-out, please contact us using the details in the Contact us section below.
• Sharing Testimonials
To show fellow stakeholders, suppliers, funders, partners, potential partners and customers the great work that we do, we may share testimonials you provide about your engagement with Therme Group. We will not share any information which makes you identifiable unless you have given us express consent to do so.